On June 13th 2018 EDC received a worried call from Jack Resnick + Sons’ Chief Engineer Scott Stefanski, with a problem on the company’s property, One Seaport Plaza in New York City. Scott had discovered that the drive powering the building’s lobby air conditioning had gotten wet and was destroyed. As the heat in the lobby steadily increased, Scott realized this problem was going to cause more than just discomfort to the building’s patrons. The lobby also featured artwork worth millions of dollars that, if exposed to high levels of heat, would be destroyed. Knowing new drives usually require more lead time than he could get away with in anticipation of another 90-degree hot and humid day, Scott was scrambling to find a quick solution.
EDC’s Sales Representative Eric Dillard was the one to receive Scott’s late-afternoon emergency call. Immediately, Eric reached out to EDC’s Service Manager Gregg Martin, to see what he could do to help. Lucky for Scott, he reached EDC before the local vendors closed for the day. After Gregg had made a series of unsuccessful calls, he was finally able to find Scott the appropriate replacement for the lobby’s broken drive.
Bright and early the next day, EDC sent out Scott’s new drive with Service Engineer, Marius Bagdonas. Marius was able to reach One Seaport, NYC early that afternoon and had the drive installed within 24 hours of Scott’s initial call.
Scott expressed his appreciation saying, “EDC did not have the drive we needed on hand but went out of their way to source it for us. The following afternoon they had the new drive installed and our lobby air conditioning was back up and running. EDC is a new vendor for us; I was really impressed and happy with how quickly they were able to respond and help us out of a critical situation. It’s refreshing to work with a company you can count on, and really cares about their customers. I have already been recommending EDC to my counterpart Chief Engineers at our other buildings!”
Emergency service calls like Scott’s come to the desks of EDC’s service department every day. EDC is committed to reducing the impact these types of problems have on customers by solving them as quickly as possible without sacrificing the quality of work. If you have an emergency with a control system (variable frequency drive (VFD), PLC, etc.) or other equipment in your facility, please contact us at 973.428.0500 .
