Ever have a damaged VFD, PLC, or HVAC affect your business’ operations? Ever experience costly downtime due to equipment failure? Ever have this happen on Christmas Eve during the night shift in the middle of a snowstorm? We know this feeling. We understand the detrimental impact any of these situations could cause to the operations of your facility. That’s why we have a dedicated team of field service engineers ready to respond to your emergency service call at the drop of a hat!
Electronic Drives and Controls’ Service Manager, Gregg Martin and Service Coordinator, Sal Zannino are the men behind the scenes dispatching and one of fifteen qualified service engineers from EDC’s headquarters in Parsippany, NJ to across the Tri-State area and beyond. Gregg and Sal have been working in the service department of EDC for the past 13 years and have seen it all when it comes to emergency service calls. These service experts have the experience and knowledge necessary to get the right engineers out with the proper equipment as quickly and efficiently as possible in response to emergency service calls.
In a recent interview, Gregg shared details of the service department’s capabilities saying, “At any given time, 365/24/7, we have a team of 3 highly-trained service engineers on call, ready to respond to any emergency that comes our way. We generally operate in a 3-4 hour driving radius, serving locations in New Jersey (NJ), New York (NY), Pennsylvania (PE), Connecticut (CT), and Delaware (DE). Our engineers, on average, have about 10+ years’ experience in emergency service response, working with over 40 different drive and control brands. They will go above and beyond to make sure that emergency calls from both existing customers and first time callers are responded to in a timely fashion with quality work.”
Sal adds to Gregg’s comment by mentioning, “The service department also has an incredibly strong ability as a team to figure out the make, model and more of parts when a caller has no idea what they are looking at. This includes those 20-year-old, obsolete parts that may not have been touched for years.” Sal specifically points to EDC’s Senior Parts Specialist, Matt Pepe, as an expert in this area. Matt has been working in the service department of EDC for over 20 years. During that time, he has gained the knowledge and expertise it takes to figure out exactly what even the most unique parts are and then source a custom solution to take their place when necessary.
Finally, Gregg and Sal shared a list of information that they need to collect on any call that comes through to the service department. In the case of an emergency, having this information ready ahead of time will be of great benefit to the caller:
- Model number
- Owner’s manual
Sal comments on the list saying, “Of course, if a caller does not have this information prepared we are still ready to help however we can! However, if they do have this information ready it will help us diagnose their problem and needs as quickly as possible.”
Emergency service calls reach the desks of Gregg and Sal in EDC’s service department every day. The entire EDC team is committed to reducing the impact equipment problems have on customers by solving them as quickly as possible without sacrificing quality of work. EDC is also committed to operating in our client’s best interest by providing turn-key VFD replacements using our customer’s favored brand when repairs are not cost or time efficient. If you have an emergency with a control system (variable frequency drive (VFD), PLC, etc.) or other equipment in your facility, please contact us at 973.428.0500